Best Buy website reports incorrect stock levels
I wanted to buy a netbook tonight. I failed. The website claimed the item was in stock. Off I went.
“Sorry, we don’t carry that item at this store.”
I’m sorry Best Buy, but I’m not driving to another store until you give me accurate information.
April 9th, 2009 at 1:55 pm
If you do the “Order online and pick it up in the store” routine, someone actually confirms the items is in stock or not and you get an e-mail back with the result. If it’s really there, you just pick it up, otherwise you saved yourself a trip there when the e-mail saying it’s not actually there shows up. That’s what I normally do if the trip to the store is non-trivial. Went through three stores like that in an hour when I was looking for a gift near the holidays, where stock information was really stale, before I found the one store that still had the item.
April 9th, 2009 at 6:06 pm
I am sorry,
but what’s the news value of this??
I this just a blog to blog or something?
Ries
April 9th, 2009 at 6:24 pm
Ries: What is your point?
I always understood the point of a blog *was* to blog. What other point could there be?
April 9th, 2009 at 6:25 pm
Greg: That is a good option. But not applicable to my situation. I wanted to look and play with the unit before I bought it.
April 9th, 2009 at 6:25 pm
FWIW, my email to Bestbuy last night is far unanswered.
April 9th, 2009 at 9:15 pm
Thanks to Kevin Mattheny, architect at Best Buy, I went back to the store tonight. Guess what? They did have the item in stock. Employee last night didn’t bother looking.
My thanks to Christine Marie for her help last night.
April 21st, 2009 at 9:52 pm
Just in case the BestBuy URL changes, the netbook I bought is:
Asus - Eee PC Netbook with Intel® Atom™ Processor N270 - Black
Model: EPC1000HEB-BLK001X | SKU: 9251392