Registering FireTV – unable to receive verification code on phone

I was setting up my FireTV (seems to be a TV with built-in FireStick functions). I was stuck, waiting for a verification code which never arrived on my phone.

I was expecting an incoming text. I was wrong to expect that.

I had gotten to the stage of logging in with my Amazon credentials and was getting told (and I paraphrase here):

Because of the way your account is set up, your login needs to be verified. In the next step, you can enter the verification code which will be sent to your phone.

OK, I pressed next and waited.


OK, let’s go back and try again.


Get into Amazon support via chat. Oh, your device is already registered to another account.

eh? I only just opened this box and plugged it in.

Well, factory reset then.


While it is factor resetting, I go into and visit Your Account, and click on Login & security. Then I click on Advanced Security Settings: Manage how and when you receive security codes.

Advanced Security Settings
Advanced Security Settings

Oh damn. I use an app on my phone. There are many such apps:

  • Authy
  • Authenticator (Google)
  • PingID
  • OneAuth
  • DigitalPersona
  • 2STP
  • OTP Auth

The verification code was *ON* my phone, not *SENT* to my phone.

It would be nice to have known that before wasting 90 minutes.

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